KETTLEBORNEPLUMBING
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While we are on the way.

Start with the steps for the problem in front of you. If you are not sure, call us and the dispatcher will help.

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Emergency plumbing work in progress
A burst pipe spraying from basement plumbing
01

Burst or leaking pipe

  1. Close the main shutoff. In a basement, look on the front wall near the water meter. In a slab house, check a utility closet or beside the water heater.
  2. Open the lowest faucet in the house to drain the lines.
  3. Do not touch the breaker panel if you would be standing in water.
A toilet and drain backup in a home
02

Sewer backup

  1. Stop running water and flushing anywhere in the house.
  2. Keep children and pets away from the water.
  3. Do not pour drain cleaner in.
A residential water heater
03

Water heater leaking

  1. Close the cold-water valve on top of the tank.
  2. Set a gas heater to off, or switch an electric heater off at the breaker.
  3. Keep clear of hot water and call us.
A sump pump in a basement pit
04

Sump pump stopped in a storm

  1. Check that it is plugged in and press the reset button on the outlet.
  2. Lift the float to see if the pump starts.
  3. If water is near the top of the pit, bail with a wet-dry vac until we arrive.
A frozen plumbing pipe in a cold space
05

Frozen pipe

  1. Open the faucet it feeds.
  2. Warm the pipe with a hair dryer from the faucet end back.
  3. Never use an open flame. If the pipe has split, close the main.
A homeowner safely outside after noticing a gas smell
06

Gas smell

  1. Leave the house.
  2. Do not switch lights on or off.
  3. Call the gas company or 911 from outside. We repair gas lines after the utility says it is safe.